Public institutions founded by the state employ 30,170 people, accounting for more than half of all employees in central-level public administration. According to the Open Data Portal, there are 324 public institutions in Montenegro. Despite their significant role, employment and labour relations within these institutions remain largely neglected. They are most often governed either solely […]

Public administration in Kosovo continues to face challenges that affect efficiency, transparency, and the quality of public service delivery. One of the most common problems for citizens is the repeated requirement to submit educational credentials such as diplomas, certificates, or transcripts often in physical or notarized form. This process not only increases the time and […]

This brief presents the results of a citizen perception survey on public administration services conducted in the municipalities of Prishtina, Podujeva and Mitrovica. Citizens interact with public institutions mainly for civil registration, utilities and essential documentation. Citizens across all municipalities have frequent interaction with public institutions, mainly for civil registration, utilities and basic documentation. For […]

This policy brief proposes concrete measures to enhance access to public services for citizens with and without disabilities in the Republic of North Macedonia (NM). It has been prepared within the Western Balkans Enablers for Reforming Public Administrations— Monitoring of Public Administration Reform project (WeBER 3.0). The methodological framework combines normative analysis of domestic legislation […]

A professional, impartial, and effective public administration is key to the functioning of every democratic society. Therefore, it is very important to recruit educated and skilled professionals who are selected based on their qualities rather than their political affiliation. Recruitments, promotions, and dismissals of civil servants based on merit encourage candidates to apply for job […]