The impact of the COVID-19 pandemic outbreak on citizens’ usage of electronic access to administrative services has been limited in the Western Balkans. The Brief analyzes potential reasons for this and reflects on cross-national variations. The Brief can be downloaded here.
Public perceptions from four out of six countries in the Western Balkans suggest that state administration has become more citizen oriented in the past two years. Citizens throughout the region are increasingly aware of electronic access to administrative services, even though the COVID-19 pandemic has had a limited impact on using this type of access. […]
This discussion paper argues that successful economic and democratic transformation of the Western Balkans depends not only on a more coherent political engagement of the EU and its member states with the region, but also on a more effective use of the full range of tools within the enlargement policy toolbox. The revised methodology for […]
Throughout the past decade, the online sphere has been turning into an essential part of people’s daily lives. Having been strongly affected by the current COVID-19 pandemic, much of our lives have transitioned into the online sphere. From education, business, to social life and networking – people have become overly reliant on various social media […]
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Do new circumstances change routines? Public administration and service delivery during the COVID-19 pandemic in the Western Balkans
/in News, Policy Brief, Publications, Research analysis /by Anesa OmeragicThe impact of the COVID-19 pandemic outbreak on citizens’ usage of electronic access to administrative services has been limited in the Western Balkans. The Brief analyzes potential reasons for this and reflects on cross-national variations. The Brief can be downloaded here.