Policy Briefs

For More Professional Hospitals, Schools and Public Institutions: Our key recommendations for the Law on Public Institutions

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Public institutions founded by the state employ 30,170 people, accounting for more than half of all employees in central-level public administration. According to the Open Data Portal, there are 324 public institutions in Montenegro. Despite their significant role, employment and labour relations within these institutions remain largely neglected. They are most often governed either solely […]

Acting Appointments: From Phenomenon to Abuse

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Group for Legal and Political Studies (GLPS) has consistently tackled the phenomenon of acting appointments as a dangerous phenomenon for public administration, warning institutions about the situation and its consequences, as well as providing a series of recommendations on how to address and overcome this situation. On the contrary, the situation has worsened both at […]

Digitalization of Educational Credentials: A Prerequisite for Reducing Administrative Burden

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Public administration in Kosovo continues to face challenges that affect efficiency, transparency, and the quality of public service delivery. One of the most common problems for citizens is the repeated requirement to submit educational credentials such as diplomas, certificates, or transcripts often in physical or notarized form. This process not only increases the time and […]

Digital Transformation of Civil-Service Job Applications: Transition to Electronic Submission at the State Level

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For years, applying for state-level civil-service positions in Bosnia and Herzegovina required candidates to assemble large printed portfolios, certify documents, and rely on postal delivery — a process that imposed disproportionate financial and logistical burdens on applicants outside major urban areas. The cost of participating often outweighed the challenge of proving merit. The introduction of […]

Citizen Perception of Public Administration Services in Kosovo: Results from Exit Polling in three municipalities on Service Quality, Accessibility and Digital Transformation

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This brief presents the results of a citizen perception survey on public administration services conducted in the municipalities of Prishtina, Podujeva and Mitrovica. Citizens interact with public institutions mainly for civil registration, utilities and essential documentation. Citizens across all municipalities have frequent interaction with public institutions, mainly for civil registration, utilities and basic documentation. For […]

Service Delivery in North Macedonia: Results of the Exit Polling

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Under the WeBER 3.0 project’s Small Grant Facility, the European Policy Institute – Skopje (EPI) signed grant contracts with three civil society organisations to enhance citizen engagement in public administration reform (PAR) at the local level. The Consumers Organisation of Macedonia (COM) worked on digitalising and modernising communal services in Ohrid; Blink 42-21 developed a […]

Public Services for Vulnerable Groups of Citizens With and Without Disabilities

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This policy brief proposes concrete measures to enhance access to public services for citizens with and without disabilities in the Republic of North Macedonia (NM). It has been prepared within the Western Balkans Enablers for Reforming Public Administrations— Monitoring of Public Administration Reform project (WeBER 3.0). The methodological framework combines normative analysis of domestic legislation […]

Reorganization of the Government

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It has been four years since the government reorganization process, which primarily involved reducing the number of ministries, but did not extend to other bodies under their responsibility. This process was a result of an electoral promise and the subsequent agreement between the two parties, VV and LDK, which formed a postelection coalition to establish […]

Law on Senior Civil Service: Is the Government Hesitant to Adopt it?

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A professional, impartial, and effective public administration is key to the functioning of every democratic society. Therefore, it is very important to recruit educated and skilled professionals who are selected based on their qualities rather than their political affiliation. Recruitments, promotions, and dismissals of civil servants based on merit encourage candidates to apply for job […]

PAR Monitoring and Coordination: From Recommendation to Action – Overcoming Barriers in SAI Recommendation Implementation

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In every constitutional democracy, independent institutions play a crucial role in maintaining checks and balances. In Albania, the State Audit Institution (SAI) is the highest supervisory authority for financial and administrative matters within public institutions. It provides recommendations for public institutions, the central government, local authorities, and public companies or joint-stock companies where the state […]