About Aleka Papa

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Meanwhile lets just say that we are proud Aleka Papa contributed a whooping 2 entries.

Entries by Aleka Papa

National PAR Monitor Albania 2017/2018

This PAR Monitor report, produced by the WeBER project, provides detailed monitoring results and recommendations for Albania, based on a comprehensive, year-long research focused on PAR. The PAR Monitor methodology is rooted in the regional approach. The design of all WeBER indicators enables comparisons between the administrations in the Western Balkans and allows for regional […]

Putting citizens first (?) Exploring public perceptions of administrative services in the Western Balkans

Governments across the Western Balkans have made efforts towards improving service delivery; however, they are still unable to meet their citizens’ expectations of more accessible, transparent and responsive services. Part of the problem is that governments continue to typically design and offer services on the basis of their own requirements instead of taking into account the […]